Archive for 'Enterprise Content Management'


Big Data for Government Agencies

Enormous amount of information is flooding today’s Public Sector agencies, requiring them to work with and manage substantial amounts of data. This data comes from numerous sources including historical documents, images, social media, e-services, correspondence, acts, circulars and much more. To leverage this data efficiently, governments have joined the Big Data bandwagon and are readily adopting new methods to capture, archive, and analyze this information. Big Data and similar analytical tools can be used by agencies for predictive analysis, leading to better quality and effective decisions. The use of analytics can also help in improving the internal operations, especially when they are used to enhance performance and control systems within an agency. One of the major challenges faced by these agencies is to leverage the findings of big data sources, while not compromising with the private and confidential information of citizens.
Some of the areas where big data can transform government agencies are as follows:

Improving service delivery – Big-data technologies are helping local and state agencies to provide timely, accurate, complete, and customizable information to their employees, residents and businesses. A case in point is the use of big data tools by many organizations at the state level to monitor transportation systems. Analysis of these systems can help officials in anticipating problems that could lead to traffic jams and address the transit related issues. Agencies can analyze the data sets related to nutrition, crime, obesity, employment, drug safety, healthcare etc. and deliver better services or make decisions that support their mission. Agencies can also use big-data technologies to enahnce their disaster response and management by collecting the data shared though different communication sources like text messages, phone calls and social media posts.

Preventing fraud in Tax compliance – Tax organizations lose a lot of money through fraud and unpaid taxes. There is a huge pressure on tax departments to collect more revenue, reduce operational costs and improve collections. Agencies can analyze huge amounts of data available for corporate entities as well as individuals to increase tax collections. They can study various parameters like expenditure, people’s lifestyle and travel patterns to identify those who could be evading taxes. Even for people travelling abroad and buying expensive goods the department can track their digital footprints through online shopping statistics and piece together a their lifestyle to create a taxable database. Thus big data can enable tax departments to minimize the tax gap by proactively detecting & determining frauds and unpaid taxes.

Crime prevention and prediction – Increase in the number of crimes and the way these crimes are being executed, make it necessary for government agencies to adopt a fresh approach for managing crime-related information. Agencies require increased volume, variety and velocity of data to identify the threats to anticipate criminal activity and take corrective measures, enhancing the level of response. Big data can also be used for fighting against terrorism and organized crime, fraud detection, and maintaining internal and external security. Government organizations can analyze various data sets and use advanced real-time analytics to gather deeper understanding of crime, criminals and incident patternsin order to prevent and predict crime. By examining patterns in past crime data along with the environmental characteristics, analysts can forecast the crime location and deploy officers accordingly.
Inspite of privacy and security related challenges the opportunities that big data opens for agencies are endless. Government organizations around the world are going for big data adoption and similar analytical tools for predictive analysis to improve the quality of decisions and enable betterment of society at large.

Name: Abhishek

Bio: Abhishek is responsible for conceptualization, design and marketing strategy for Government vertical . Additionally he is also responsible for analyst relationship for ECM & Case Management product suite.


Transforming the Education System to build a better tomorrow

How Enterprise Content Management and Business Process Management can improve the quality of summative examinations.

Education System is evolving and producing brilliant engineers and scientists everyday, who are changing the world through new technologies and innovations. However, most educational institutes lag behind when it comes to adopting the latest technology for driving change.
Examinations occupy a strategic position in an education system, playing a key role in determining the success of its core teaching processes and methodologies. Educational bodies have the responsibility of ensuring that the examination standards, quality, and relevance are maintained across the entire process, critical to the development of a progressive education system. Technology can play a key role in radically improving the process of conducting summative examinations resulting in a highly competitive and merit based system.
With time, the expectations of both students and parents are changing rapidly. They are no longer satisfied with the black box approach of education institutes for answer script evaluations. There have been mandates from judiciary in recent past for the institutes to bring about transparency by sharing marked answer sheets with the students, whenever required. Also, there is high pressure of delivering exam results quickly, allowing students to plan better.

As globalization brings the world closer, educational institutes are also spreading their presence and offering courses in various parts of the world. This requires a strong focus to keep the operational costs in check and remain agile to the dynamic market conditions.
All these drivers call for a complete reform of the education system; especially subjective examination process. In a big country where an exam is conducted on large scale, it is always prone to inconsistencies, delays, error in tabulations, misplacement of papers etc., if managed manually. While industries like BFSI (Banks and Financial Services and Insurance) have leveraged Content Management tools to transform the way they manage paper based information within their business processes, it is still quite naïve in the education industry. Processes like summative examinations can leverage Content Management technologies to improve their output significantly.
Enterprise Content Management & Business Process Management can also streamline the critical processes to ensure a faster turn-around-time and high accuracy rates. While scanning these answer scripts through high end scanners can help to quickly convert these into electronic forms, Business Process Management framework can help in delivering it to markers in electronic form and facilitating On Screen Marking in a marker friendly way. Post marking, these answer scripts can be archived in a Document Management repository, which can then be linked to organizational portal for making these available in public domain with proper security and guidelines.
More importantly, these technologies are quite mature to handle unique needs of these organizations through rich features like annotations, rule engine, local caches etc. They can enable the process owners to use some of the cutting edge features like digital signature and encryptions to completely re-engineer the process, ensuring security and cost effectiveness. One such example is possibility to shift marking from an evaluation center exercise to the home of a marker.
Newgen with it’s rich heritage in Imaging, Content Management and Business Process Management is well placed to drive this reform in education system.

Name: Arpan Bansal

Bio: Arpan is responsible for high end consulting, analyst relationship and product road map for ECM. His role as Government COE head is to nurture Government Business globally.


Upgrading to next level of examination marking

Paper based summative assessment is the standard approach adopted by educational bodies for assessing candidates. Every year millions of candidates appear for examinations organized by education boards and universities globally, creating a complex process of examination marking for providing time bound results to candidates. The reliability of marking depends on the degree of consistency with which the examiners mark the answer scripts. In the current scenario, the number of students appearing for exams is increasing at a rapid rate, while the number of examiners remain limited. This leads to examiners being under pressure to mark more scripts in limited time which inadvertently translates into sub-standard examining of scripts. Quite naturally, this can be detrimental for candidates and their progress as well as impact reputations of educational/examination bodies.

In India too, this problem is commonplace especially due to a high population rate and a skewed up examiner to examined ratio. To counter this challenge the Supreme Court of India has issued directives to disclose answer scripts under India’s Right to Information Act (RTI). Educational / examination institutions to comply with this mandate and also to make the whole examinsation process more transparent have begun providing candidates the facility of ‘Verification of Marks’.

Candidates can now get copies of their marked answer scripts for scrutiny on payment of a nominal fee. This facility however, increases the work load for these institutions, burdening their already limited human and operational resources. Also, any error found by candidates during verification can lead to degrading of an institution’s image and dilute trust among various stakeholders. Institutions therefore need to adopt proactive methods to address such issues.

Newgen’s On-Screen Marking System is one such effective solution that can help educational/examination bodies by proactively identifying issues and discrepancies right at the very beginning. This helps them save a lot of resources and effort along with building stakeholder’s trust in the system. By utilizing process based methodology, the solution transforms the way examination marking is done today. Built on a robust ECM and BPM platform, Newgen On-Screen Marking System promotes paperless and computer-based evaluation of summative examinations, helping streamline the entire process of examination marking through smart and operationally effective processes.

Newgen’s On-Screen Marking System improves the accuracy and efficiency of marking remarkably. In this electronic marking system, answer scripts are scanned and the images are uploaded on a server, which enables an examiner to evaluate the answer scripts on the computer with the help of rich and intuitive tools to assist in marking. It eradicates administrative errors like incorrect totaling, unchecked questions and incorrect awarding of marks. It increases the quality and consistency of entire examination process by making it more secure and transparent in a highly cost effective manner.

*Supreme Court of India Ruling:

Name: Sharad

Web Site:

Bio: SME for Government and Education Vertical at Newgen Software


Actionable Insights from Big Data using ECM

As the pace of information creation continues to accelerate leading to the phenomenon of Big Data, ECM provides a solution for managing and exploiting massive amounts of data, content and information.

Unstructured content is generally people-generated, people-oriented and does not fit into traditional database structures. Within the enterprise unstructured content takes the form of business documents such as reports, presentations, spreadsheets, email and web content etc. ECM provides well proven tools and platforms to support them by focusing on management and retention of these unique types of content.

However, for deriving benefits that are hidden in massive amounts of enterprise data and for developing the ability to derive more out of the big data we need to focus on our ability to analyze and explore, rather than just retain and manage unstructured data. We now know that the largest source of potential insight remains largely untapped in the form of Unstructured content, which represents as much as eighty percent of an organizations total information assets. The value of course comes from unstructured data, wrapped around structured data to provide a context for business actions and decisions.

Moreover, enterprise owned and operated information is only one part of the Big Data equation. The potential for insight and intelligence expands phenomenally when enterprise information is combined with public information. Content from the social stream such as Blogs, tweets etc. when combined with analysis of comments & ratings are a huge source of actionable insights for most organizations. Thus we find that under the ECM umbrella, Big Data, Search and Semantics are converging to open up new possibilities of actionable insights, from our ever growing content repositories.

Bio: Rohit Thakur is Senior Manager-Marketing, at Newgen Software


Finance & Accounting Transformation – A Leap Forward…

In today’s challenging economy, financial professionals see their responsibilities shifting from recording various aspects of a corporation’s financial health to joining top executives in a success driven partnership, a trend accelerated by the financial crisis. The emergence of distinct business models, a trend pushed by globalization, shared services, cost control and the economic rise of Asia, is also forcing financial professionals to re-examine their roles.

But the trend towards value-added roles for the finance function is apparent worldwide, there is a gap between the extent to which finance professionals in the east and west are heading in that direction. The west is moving ahead of the east. The question arises why and how.

To deeply analyze and answer the above questions, Newgen is organizing a F&A focused event covering the global challenges, needs and top priorities of the F&A industry. The event will include industry the following leaders who will share their views on the emerging F&A and shared services global trends and the way forward:

Gaurav Gupta - Sr. Director Deloitte

Gaurav Gupta - Sr. Director Deloitte

Mathew George - Vice President, Core Finance & Head of Shared Services, HCL Technologies

Mathew George - Vice President, Core Finance & Head of Shared Services, HCL Technologies

Gerald Sun - VP Commercial Products, APAC & MEA, MasterCard Worldwide

Gerald Sun - VP Commercial Products, APAC & MEA, MasterCard Worldwide

S Sriram - F&A-Subject Matter Expert, Newgen Software

S Sriram - F&A-Subject Matter Expert, Newgen Software

The event will enable attendees to get a fresh perspective on the latest trends from though leaders, learn from the experiences of finance heads of leading organizations, listen to end-user experiences, see the latest technology innovations in F&A domain, identify which technologies are suitable to help them gain the maximum ROI, and last but on the least, network and share knowledge with industry peers.
Apart from the thought sharing sessions by the leaders, event will also have a Panel Discussion on “Maximizing ROI from F&A Automation”. This platform will enable attendees to openly share their questions or challenges of their organizations with the thought leaders.
The event is scheduled on Friday 20th September, 2013 at Claridges, Aurangzeb Road Delhi. Aspirants can easily register for the event at below link.

Register Now!


The Need for Multi-Channel Distributed Capture

With an increasingly distributed enterprise structure, businesses today generate huge volumes of documents at multiple locations, each day. For such geographically dispersed enterprises, a centralized capture approach is no more feasible, as it involves shipping of paper documents to a central site for scanning and processing/archival. This is a time-consuming and costly process.

With technology enablers such as internet, scanners, multi-function printers, smart-phones, tablets, etc., becoming commonplace and affordable, multi-channel distributed capture has emerged as the most feasible model for document capture. Multi-channel distributed capture enables document capture at the place of origination of a document, including mailrooms, branch-offices, departments, and out-of-office locations.

This model, for document capture at the point of origination, enables quick decision making, faster processing of critical business transactions, reduced operational expenses, and less administrative complexities. Paper-intensive organizations such as banks, financial institutions, government organizations, etc. can leverage distributed capture to improve business performance and enhance customers’ experiences.

However, while a completely distributed capture framework might be ideal for a specific organization, it might not suit the business needs of another organization with a different organization structure and nature of transactions. Before choosing a capture framework for your business, you must first do a need-analysis and then select a capture model that best serves your requirement.

Bio: Garima is Manager - Marketing & Communications at Newgen Software.


Mobility – Ensuring Business Success for Insurers

Driven by the rise in penetration of mobile phones and tablets, in the past few years, it has become ineluctable for every business, to embrace mobility. Especially any business, for which success depends largely on customers’ service experiences, must have a sound mobile strategy, in alignment with the changing customer preferences.

While mobility finds its applicability across all industries, it can play an essentially critical role in the success of an insurance organization. When leveraged across the insurance value chain, mobility can yield real business value, in terms of enhanced customer satisfaction, simpler processes, and reduced cycle times and administrative costs.

Insurers can use mobile technology to establish virtual offices for their field staff, allowing them ‘anytime-anywhere’ access to relevant information, such as customer details, new policy features, policy quotes, etc. This would result in faster sales cycles and improved revenues. Using mobile applications, insurers can enable sales agents to capture customer information at the point of contact, transfer it to the central processing office in real time, and initiate the processing of applications instantly.

Customer self-service is another area where mobility can add immense value. Today, mobile phones have become a norm, and the proliferation of smartphones is witnessing unprecedented growth rates. In such a scenario, in order to retain and expand its customer-base, it becomes imperative for an insurance organization to offer self-service tools, allowing customers to access their policy information, locate agents, pay premiums and apply for claims over their mobile devices.

Owing to the benefits that it promises to insurers, the case for adoption of mobile solutions is very strong. However, before an insurer invests in mobile solutions, it is important to outline a sound mobile strategy based on its specific requirements, in order to maximize the benefits of mobility.

Bio: Garima is Manager - Marketing & Communications at Newgen Software.


Think Big Data

It took me exactly a day to write this blog. In the same time the following happened.

1. 1 billion pieces of content were added to Facebook.

2. Zynga processed 1 petabyte of content for players, a volume of data that is unmatched in the social game industry.

3. More than 1 billion searches were performed only on Twitter

4. More than 2 billion videos were watched on YouTube

That is not all. According to IBM, every day we create 2.5 quintillion bytes of data. That is a unit of data I never thought existed even in the dictionary and for me an Urban Legend so to speak. The amount of data created each day has increased to such levels that 90% of the data in the world today has been created in the last two years alone. This data is big data. An understatement to say the least.

Big Data will be of no use till the time it remains Data. The Big Data needs to be converted to Big Information.

The term Big Data is used to describe voluminous amount of unstructured and semi-structured data a company creates — data that would take too much time and cost too much money to load into a relational database for analysis.

So how do we manage the so called “big data“? What is the objective of managing it? What is the expected outcome of this extremely tedious exercise? The massive size of Big Data goes beyond the ability of average database software tools to capture, store, manage, and analyze them effectively.

Bill Hoggarth, speaker at the ITWeb BPM Summit, says “Unlike any other IT catchphrase, big data is here to stay because it’s being led and sponsored by business thought leaders.” From a BPM perspective, he also adds “It’s not so much how BPM helps with addressing big data, but rather how big data helps to address BPM challenges”. As companies shift towards more customer-centric approaches to managing their business, they are looking for frameworks to manage their business processes that can actually predict customer behavior.

Organizations have increasingly started thinking in terms of business processes rather than individual applications. The combination of BPM and advanced analytics tools that have ready access to massive amounts of data creates intriguing possibilities that could serve to automate any number of business functions.

Senior Management want businesses run on data-driven decisions. They want scenarios and simulations that provide immediate guidance on the best actions to take when disruption occur, disruptions ranging from unexpected competitors or an earthquake in a supply zone to a customer signaling a desire to switch providers. Management wants to understand optimal solutions based on complex business parameters or new information, and they want to take action quickly.

Of course, many business executives have been reluctant to attempt to automate many of the processes for fear that the data those decisions are being made on is either incorrect or incomplete. But as the volume of data for those decisions increases, the confidence in those decisions increases because the level of extrapolation being made based on the available data is significantly less.

It’ll be interesting to see what impact Big Data ultimately has on BPM adoption or vice versa. It is of utmost importance they complement each other to contribute to the growth of the organization. It is not just a matter of what came first – The egg or the chicken.

Name: Swapnil

Bio: Swapnil is part of Newgen's Presales team, working for the company's Regional Office in Mumbai.


Capture Customer Information at the Point of Contact for Faster Claims Processing

Are you faced with challenge of retaining customers? Are transportation/processing delays resulting in customer churn? Are you paying huge costs to physically transfer customer information from the branches to the processing centers?

In the insurance industry, where customer service is highly document intensive and process cycles last multiple days, the importance and need for innovative technologies to gain a competitive edge is critical. Some of the major challenges faced by insurers in processing claims include:

  • Missing data
  • Submission delays – transportation of documents
  • Data entry errors

The answer to these problems is ‘Mobile Capture’. Insurance workers in the field can leverage on mobile capture technologies to capture customer information at the point of contact with the customer and deliver this information electronically to enterprise applications for processing. Field executives simply need to snap photos of customers’ driver’s licenses, insurance cards, etc., and subsequently route the resulting digital information via a mobile app to a central site for processing. Thus, Mobile Capture enables insurance companies to connect decentralized insurance agency networks and reduce cycle times for processing claims. 

Business Benefits

  • Real-time communication
  • Paperless environment
  • Digital storage of data
  • Reduced cycle times for processing claims
  • Enhanced customer experience
  • Cost savings
    • No scanning required
    • Reduced courier costs
    • Duplicity and storage costs

Bio: Garima is Manager - Marketing & Communications at Newgen Software.


Data Capture/Entry without Operators -ICR/IWR Technology

Can you read the below text?

(A) ICR (Inteligent Charactre Recogniiton) techonlogy is the idael solutoin for msot compelx and vooluminus fomrs prossecing jobs. This esay-to-configrue data capturnig soltioun lets you extcrat biusness-critcal informtion from Forms for furhter use in extrenal Databsee Aplication, Docment Mangaement, Workfolw, Biusness Procses Menagemant, Contnet Mangaement and other Infomration Managmeent Systmes.

Normal Text:: ICR technology is the ideal solution for most complex and voluminous forms processing jobs. This easy-to-configure data capturing solution lets you extract business-critical information from Forms for further use in external Database Application, Document Management, Workflow, Business Process Management, Content Management and other Information Management Systems.

Now try this (little challenging…lets see…)

(B) It is a kownn fact that oitnizgnoaars (grvmneenot or privtae) are mivnog troawds wnikrog tohurgh srtctuerud way of dtaa reatneptrisoen, but the fact is that, in sipte of alabiilivtay of stueutrcrd forms, it is not being uesd as it was dgnesied for. A Splime ealpmxe is of hte Tlcoeem itnsdruy wrehe all Cotsmeur Aitlcoppain Fmros (CAF) are dsngeeid in srutceutrd from but no otniziaoagrn till dtae uses auamettod dtaa enottricaxy peorscs like ICR tgolohnecy for data ctuarpe.

If you can read paragraph (B) also then just imagine that in the first attempt you were able to make sense of a totally messy paragraph, and this is because the human mind does not read every letter by itself but the word as whole.

Now similar technology is being used to enhance the power of ICR technology to make it more robust and accurate, this technology is called IWR (Intelligent Word Recognition) and is breakthrough in reading not only printed handwritten information but cursive handwriting as well. ICR works on character by character but IWR works with full words or sentences.  

IWR is actually not replacement of conventional ICR but is mainly for free forms and hard to recognize data fields that are challenge to ICR technology.

You still don’t believe this? Then try to press the below mentioned numeric keys as a text message in your mobile phone with dictionary feature enabled (the same technology is used in your mobile phones also, and you already have it with you).

937 8447 47 76774253

Note: Below is the actual paragraph for those who were not able to read.

(B) It is a known fact that organizations (government or private) are moving towards working through structured way of data representation, but the fact is that, in spite of availability of structured forms, it is not being used as it was designed for. A simple example is of the Telecom industry where all Customer Application Forms (CAF) are designed in structured form but no organization till date uses automated data extraction process like ICR technology for data capture.

Name: Hemant

Web Site:

Bio: Hemant is Senior Manager - Processing Services with Newgen Software Technologies Limited


Recent Posted Comments

Swati Pandey
19th Feb 14 Posted a comment on Facilitating Financial Inclusion through Digital Transformation
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